Overview You want to create a Zendesk support ticket on behalf of another user. Solution If you have an End User-type account in Zendesk, you will not be able to create a ticket on behalf of other u...
Overview When using ResourceOne you do not see any 'Cases' in the Service Center, and you are unable to assign a case to a user in a queue. Solution This issue can occur due to permission issues. Ho...
Overview This article explains how to correctly troubleshoot issues related to the Services Center cases. Some of the common symptoms related to this topic are: Cases are not showing in the Services C...
Overview You want to create a new case through the CRM tool in ResourceOne and assign it to any queue that is available for resolution. Information To create a new case, complete the following steps...